Industry
E-commerce
Company size
20-50 employees
Product
Order Processing Automation
Location
Austin, TX
Orders/Day through AI-powered automation, enabling faster response times and improved customer satisfaction
Error Rate for instant query resolution and 24/7 customer support coverage
FastTrack Retail is an e-commerce company based in Austin, TX, serving businesses with AI-powered customer engagement solutions. They partnered with HumansAI to automate support workflows and scale operations without proportionally growing their team.
FastTrack Retail experienced explosive 300% growth selling across Shopify, Amazon, and a wholesale portal. Their manual order processing could not keep up — staff spent 4+ hours daily routing orders and updating inventory.
HumansAI built a unified order automation engine connecting all three sales channels. The system handles order ingestion, validation, intelligent warehouse routing, and real-time inventory synchronization.
An AI routing engine evaluates each order against warehouse stock levels, geographic proximity, carrier pricing, and delivery SLAs. Stock levels propagate across all channels within 60 seconds. Exception handling automatically resolves common issues or escalates with full context.
The implementation focused on FastTrack Retail's most time-consuming workflows. AI agents were trained on years of support tickets, learning the nuances of common questions and the precise, helpful tone FastTrack Retail's customers expect.
The forward-deployed model means HumansAI solves concrete problems. For understanding and error-checking responses, AI agents analyze conversations of any complexity, identifying everything from intent mismatches to sentiment shifts specific to customer support.
FastTrack's operations transformed from a bottleneck to a competitive advantage.
“Our order processing was a bottleneck. HumansAI built a complete automation system that handles 10,000+ orders daily with zero errors. We saved $200k annually.”
Michael Rodriguez
Operations Director, FastTrack Retail