Industry
Healthcare
Company size
500-1000 employees
Product
Patient Intake Automation
Location
Chicago, IL
Wait Time through AI-powered automation, enabling faster response times and improved customer satisfaction
Accuracy for instant query resolution and 24/7 customer support coverage
Regional Medical Center is an healthcare company based in Chicago, IL, serving businesses with AI-powered customer engagement solutions. They partnered with HumansAI to automate support workflows and scale operations without proportionally growing their team.
Regional Medical Center's paper-based patient intake was creating 45-minute wait times, frustrating patients and overwhelming front desk staff. Data entry errors averaged 12%, causing downstream billing and records issues.
HumansAI implemented an AI-powered digital intake system with OCR document processing and intelligent form pre-filling. Patients complete intake on tablets or their own devices before arriving. The system reads insurance cards, IDs, and prior records automatically.
Intelligent form logic adapts questions based on the patient's condition, history, and insurance. Data is validated in real time and flows directly into the EHR system without manual transcription.
The implementation focused on Regional Medical Center's most time-consuming workflows. AI agents were trained on years of support tickets, learning the nuances of common questions and the precise, helpful tone Regional Medical Center's customers expect.
The forward-deployed model means HumansAI solves concrete problems. For understanding and error-checking responses, AI agents analyze conversations of any complexity, identifying everything from intent mismatches to sentiment shifts specific to customer support.
The results were immediate and dramatic across all metrics.
“Patient intake was taking 45 minutes. With HumansAI's automation, we reduced it to 15 minutes. Staff morale improved, patient satisfaction increased by 40%.”
Dr. James Wilson
Chief Medical Officer, Regional Medical Center