Industry
SaaS
Company size
50-200 employees
Product
AI Customer Support Agent
Location
San Francisco, CA
Response Time through AI-powered ai customer support agent
Auto-Resolution with intelligent saas automation
TechFlow SaaS is a 50-200 employees saas company based in San Francisco, CA. They partnered with HumansAI to implement ai customer support agent and scale operations without proportionally growing their team.
TechFlow's 4-person support team was drowning under 2,000+ daily tickets. Average response times exceeded 3 hours during business hours and 8+ hours overnight. NPS dropped from 52 to 38, and the team had no budget to expand.
2 seconds
Response Time
85%
Auto-Resolution
95%
Satisfaction
HumansAI built a RAG-powered AI support agent trained on TechFlow's 350+ help articles, release notes, and internal troubleshooting guides. The agent operates across in-app chat and email, providing instant personalized responses grounded in actual documentation.
The agent accesses the customer database for account-aware responses — knowing each user's plan, feature access, and recent activity. When it encounters bug reports or frustrated customers, it escalates to human agents with structured handoffs including conversation summaries and recommended next steps.
Within 60 days, TechFlow's support metrics transformed completely.
“HumansAI transformed our customer support operations. We went from 4-hour response times to 2-second automated resolutions. The AI chatbot handles 85% of queries, allowing our team to focus on complex issues.”
Sarah Chen
VP of Customer Success, TechFlow SaaS
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