We have been working on the next major version of our platform for the past six months, and today we are excited to share what we have built. HumansAI 2.0 represents a fundamental leap in how we help businesses deploy and manage AI automation.
This is not an incremental update. It is a rethinking of how AI agents should work within business environments — more autonomous, more reliable, and more integrated with the tools your team already uses.
What Is New
Multi-Agent Orchestration
HumansAI 2.0 introduces the ability to deploy multiple AI agents that work together on complex workflows. Instead of a single agent trying to handle everything, you can now create specialized agents that collaborate:
- A triage agent that categorizes and routes incoming requests
- A research agent that gathers context from your knowledge base and CRM
- A response agent that drafts replies using the gathered context
- A review agent that checks quality before sending
Each agent focuses on what it does best, and the orchestration layer coordinates them seamlessly. The result is higher accuracy, faster processing, and better audit trails.
Visual Workflow Builder
Building AI-powered workflows no longer requires writing code. Our new visual workflow builder lets you:
- Drag and drop AI agents, integrations, and logic steps onto a canvas
- Connect them with data flows that define how information passes between steps
- Set conditions, branches, and approval gates visually
- Test workflows with simulated data before going live
- Monitor running workflows with real-time visualization
This is not a simplified toy. The visual builder generates the same production-grade workflows that our engineering team builds. Power users can switch between the visual and code views at any time.
Persistent Agent Memory
Agents in HumansAI 2.0 maintain persistent memory across all conversations. When a customer contacts you about an issue they reported last week, the agent remembers the previous interaction, the resolution status, and any follow-up actions. This memory persists across channels — a conversation that starts via email and continues on Slack maintains full context.
Memory is stored encrypted on your infrastructure and is searchable, auditable, and manageable through the admin dashboard.
Enhanced Integration Hub
We have expanded our integration library to 60+ business tools:
- CRM: Salesforce, HubSpot, Zoho, Pipedrive
- Support: Zendesk, Freshdesk, Intercom, Help Scout
- Communication: Slack, Microsoft Teams, WhatsApp, Telegram, Email (IMAP/SMTP)
- Project Management: Jira, Asana, Linear, Notion
- Data: Google Sheets, Airtable, PostgreSQL, MySQL
- Automation: n8n, Zapier, Make, custom webhooks
- AI Models: OpenAI, Anthropic, Google, DeepSeek, Ollama (local)
Each integration includes pre-built templates for common workflows, so you can go from zero to production in hours rather than days.
Enterprise Security and Compliance
HumansAI 2.0 is built for regulated industries:
- SOC 2 Type II compliance
- GDPR data processing controls with configurable data retention
- HIPAA compatible deployment option for healthcare organizations
- SSO with SAML 2.0 and OpenID Connect
- Role-based access control with granular permissions per agent and workflow
- Complete audit logging for every agent action and decision
Performance Improvements
3x Faster Agent Response Times
We rewrote our agent execution engine from the ground up. Average response times dropped from 4.2 seconds to 1.4 seconds. For simple tasks (status lookups, FAQ responses), sub-second responses are now standard.
60% Lower AI Costs
Intelligent prompt caching, response streaming, and model routing reduce your AI API costs significantly. The platform automatically selects the most cost-effective model for each task — using faster, cheaper models for simple tasks and reserving the most capable models for complex reasoning.
99.9% Uptime SLA
HumansAI 2.0 runs on a new multi-region infrastructure with automatic failover. We are committing to 99.9% uptime for all paid plans, backed by service credits.
Migration from 1.x
Existing HumansAI customers can migrate to 2.0 with zero downtime:
1. Your existing agents and workflows are automatically imported 2. The new features are available immediately — no reconfiguration needed 3. Your conversation history and agent memory are preserved 4. Integrations continue working without changes
Our team will assist with migration for all customers on paid plans. The migration typically takes 15-30 minutes and can be scheduled at your convenience.
New Pricing
HumansAI 2.0 introduces simplified pricing:
- Starter — 1 agent, 5 integrations, 1,000 actions/month — $49/month
- Growth — 5 agents, unlimited integrations, 10,000 actions/month — $149/month
- Enterprise — unlimited agents, custom integrations, unlimited actions — custom pricing
All plans include the visual workflow builder, persistent memory, and the full integration hub. Enterprise plans add SSO, custom compliance configurations, and dedicated support.
What Is Coming Next
HumansAI 2.0 is the foundation for what we are building in 2026. On the roadmap:
- Voice agents — AI agents that handle phone calls with natural conversation
- Document understanding — agents that read, analyze, and act on PDFs, images, and scanned documents
- Proactive workflows — agents that identify opportunities and take action without being prompted
- Marketplace — community-built agent templates and integration recipes
Get Started
If you are an existing customer, log into your dashboard to see the new features. If you are new to HumansAI, there has never been a better time to start.
We are excited about this release and even more excited about what it enables for your business. As always, we are here to help — reach out to our team with any questions.