Last Updated: March 1, 2025
Digital Service Delivery
At HumansAI, we provide AI solutions and services that are delivered digitally. As our offerings are digital in nature, there is no physical shipping involved. Here’s how our service delivery works:
Immediate Digital Access
1.Upon successful payment completion, customers receive immediate access to our digital services and solutions.
2.Access credentials are delivered to the customer’s registered email address within 15 minutes of payment verification.
3.No physical shipping is required as all our products and services are delivered electronically.
Service Activation Process
1.Customer completes payment through our secure payment gateway.
2.Our system automatically processes the order and initiates service activation.
3.Customer receives an email with access details and next steps.
4.For custom services, a team member will contact the customer within one business day to begin implementation.
International Availability
Our digital services are available internationally with the following considerations:
1.All services are accessible worldwide through our online platform.
2.Services are delivered in English unless otherwise specified.
3.Technical support is available via email and chat in multiple languages.
4.No import duties or taxes apply as our services are delivered digitally.
Order Tracking
Customers can track their service activation status through:
1.Real-time status updates in their account dashboard.
2.Email notifications at each stage of service activation.
3.For custom implementations, our project management system provides detailed progress tracking.
Delivery Issues
In the rare event of delivery issues:
1.Customers should first check their spam/junk email folders for access credentials
2.Our support team is available via email at support@humansai.io or chat on our website
3.Response time for delivery issues is guaranteed within 6 business hours
4.Alternative delivery methods can be arranged if standard email delivery fails
Returns & Cancellations
As our products are digital in nature:
1.Subscription services can be cancelled at any time through the customer dashboard
2.One-time purchases are non-refundable once digital access has been granted
3.For custom solutions, cancellation terms are outlined in the service agreement
4.Customers are entitled to a full refund if service delivery cannot be completed as specified
5.This shipping and delivery policy is effective as of May 17, 2025, and is subject to change with notice posted on our website.
For any questions regarding our delivery process, please contact us at: support@humansai.io.